Privacy Policy

1. Introduction

At Viral Sonnet ("we," "us," "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect information in several ways when you use our Service:

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, and password.
• Profile Information: Information you provide in your user profile, such as company name, industry, target audience, and preferred tone of voice.
• Brand Information: Data about your brand that you input to help generate content, including brand descriptions, voice characteristics, and marketing goals.
• Payment Information: If you subscribe to a paid plan, we collect payment details, billing address, and other information necessary to process your payment. Credit card information is processed by our payment processors and is not stored on our servers.
• Communications: Information you provide when you contact us for customer support or other inquiries.
• User Content: Any content you input into our Service, including information for tweet generation, brand voice preferences, and similar data.

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: Information about the device you use to access our Service, such as device type, operating system, unique device identifiers, IP address, and mobile network information.
• Usage Information: Information about your interactions with our Service, such as the features you use, the time, frequency, and duration of your activities, the content you generate or interact with, and other usage patterns.
• Location Information: General location information derived from your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Service. For more information, please see our Cookie Policy section below.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your social media accounts to our Service, we may receive information from those platforms, such as your profile information, interests, and social connections.
• Business Partners: We may receive information about you from our business partners, such as when they help us with marketing or promotional activities.
• Publicly Available Sources: We may collect information about you from publicly available sources to enhance our understanding of your brand or business.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving the Service: To operate, maintain, enhance, and provide the features and functionality of the Service, including personalized content generation.
• Personalizing Your Experience: To better understand how you interact with our Service, provide tailored content, remember your preferences, and improve your overall experience.
• Processing Transactions: To process and complete transactions and send related information, including purchase confirmations and invoices.
• Customer Support: To respond to your inquiries, troubleshoot problems, and provide other customer support services.
• Communications: To communicate with you about the Service, including updates, security alerts, and support messages.
• Marketing and Advertising: To send promotional communications, provide personalized advertising, and conduct market research and analysis.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, security breaches, and potentially prohibited or illegal activities.
• Legal Compliance: To comply with legal obligations and enforce our terms and policies.
• Research and Development: To improve our AI models, develop new products and features, and conduct data analysis to enhance the Service.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analytics, payment processing, customer service, and marketing.
• With Business Partners: We may share information with business partners to provide you with certain products, services, or promotions.
• With Affiliates: We may share information with our affiliates (companies under common ownership or control) for purposes consistent with this Privacy Policy.
• For Legal Reasons: We may share information if we believe it is necessary to (a) comply with applicable laws or legal processes; (b) protect our rights, privacy, safety, or property; (c) protect the rights, privacy, safety, or property of others; (d) enforce our terms of service; or (e) address fraud, security, or technical issues.
• During Corporate Transactions: We may share information in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or during negotiations for any of these transactions.
• With Your Consent: We may share information with third parties when you give us explicit consent to do so.
• Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes, including developing new features and improving our Service.

We do not sell your personal information to third parties for their direct marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements, or to enforce our agreements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

When we no longer need your personal information, we will securely delete or anonymize it. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information, including encryption, firewalls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security systems and processes to improve the protection of your personal information. You are responsible for maintaining the security of your account credentials and for any access to or use of your account.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information that we have collected.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Restriction of Processing: You may request that we restrict the processing of your personal information in certain circumstances.
• Objection to Processing: You may object to the processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we process your personal information based on your consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

7.1 Account Information

You can update or delete certain information about your account through the account settings in our Service. If you cannot access or update certain information through your account settings, please contact us.

7.2 Marketing Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in these communications or by contacting us. Please note that even if you opt out of receiving promotional communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7.3 Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

7.4 Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Given the lack of a standard for how "Do Not Track" requests should be interpreted, we do not currently respond to "Do Not Track" signals.

8. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If you believe we might have any information from or about a child under 18, please contact us immediately.

9. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the country in which you reside. Whenever we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your personal information in compliance with applicable data protection laws.

These safeguards may include data protection clauses approved by the relevant data protection authorities, certification mechanisms (such as the EU-US Privacy Shield), or binding corporate rules.

10. Cookie Policy

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies (such as web beacons and pixels) for various purposes, including:

• Essential Cookies: These cookies are necessary for the Service to function properly. They enable core functionality such as security, network management, and account access.
• Preference Cookies: These cookies remember your preferences and settings to enhance your experience when using the Service.
• Analytics Cookies: These cookies help us understand how users interact with the Service by collecting and reporting information anonymously. This allows us to improve the Service based on user behavior.
• Marketing Cookies: These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign.

You can control cookies through your browser settings. However, if you disable cookies, some features of the Service may not function properly.

11. Third-Party Services

Our Service may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Service.

We may use third-party analytics services, such as Google Analytics, to help us understand how users interact with our Service. These services collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (if we have your email address) or by posting a notice on our website prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of the Service after any changes to this Privacy Policy will constitute your acceptance of such changes.

13. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information, including:

• The right to know what personal information we have collected, used, disclosed, and sold about you.
• The right to request deletion of personal information we have collected about you.
• The right to opt-out of the sale of your personal information (note that we do not currently sell personal information).
• The right to non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will verify your identity before responding to your request.

14. GDPR Compliance

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal information in accordance with the General Data Protection Regulation (GDPR) and similar applicable data protection laws.

Under these laws, we are a data controller for the personal information we collect through the Service. Our legal bases for processing your personal information include:

• Contractual Necessity: To perform the contract we have with you (such as our Terms of Service) or to take steps at your request before entering into such a contract.
• Legitimate Interests: When we have a legitimate interest in processing your information, provided that such interests are not overridden by your rights and interests.
• Consent: When you have given us specific consent to process your data for a specific purpose.
• Legal Obligation: When we need to process your data to comply with a legal obligation.

If you have questions about our GDPR compliance or wish to exercise your rights under the GDPR, please contact us using the information in the "Contact Us" section.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Viral Sonnet
Attn: Privacy Officer
Email: v2leanlabs@gmail.com
Address: Karnataka, India

For data protection matters, you can contact us at v2leanlabs@gmail.com.

If you are located in the EEA, UK, or Switzerland and believe that we have not adequately resolved your concerns about our privacy practices, you have the right to lodge a complaint with the data protection authority in your country.